000 00311nam a2200145Ia 4500
100 _aModi/ Suresh M
250 _a3
942 _cBK
654 _aSpecimen copy
245 _aCreating Customer Satisfaction Excellen : B3
260 _bD
_aNONE
082 _a658.562
_bMOD
546 _aENGLISH
999 _c34305
_d34305