000 00309nam a2200145Ia 4500
100 _aMody/ S.M.
942 _cBK
654 _aSpecimen copy
245 _aCreating Customer Satisfaction Excellen : B3
260 _bD
_aNONE
082 _a658.812
_bMOD
300 _a112
546 _aENGLISH
999 _c34304
_d34304