000 00310nam a2200145Ia 4500
100 _aModi/ Suresh M
942 _cBK
654 _aSpecimen copy
245 _aCreating Customer Satisfaction Excellence
260 _bD
_aNONE
082 _a658.562
_bMOD
300 _a112
546 _aENGLISH
999 _c31969
_d31969