000
00310nam a2200145Ia 4500
100
_a
Modi/ Suresh M
942
_c
BK
654
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Specimen copy
245
_a
Creating Customer Satisfaction Excellence
260
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D
_a
NONE
082
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658.562
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MOD
300
_a
112
546
_a
ENGLISH
999
_c
31969
_d
31969