000			00350nam a2200169Ia 4500
100			_aBesterfield/Dale H
250			_a3
942			_cBK
366			_f25
654			_atotal quality;
245			_aTotal Quality Management
260			_bPearson Education _c2003
082			_a658.562 _bBES
300			_a652
546			_aENGLISH
999			_c29208 _d29208