TY  - BOOK
AU  - KHANNA/V.K./ VRAT/PREM 
TI  - TQM : PLANNING
U1  - 658.5/KHA/VRA 
PY  - 2008///
CY  - New Delhi
PB  - NEW AGE INTL.
KW  - TQM BASICS & BEYOND
ER  -