Murthy/ D.B.N.  <br/><br/>
Managing  Quality  : Practical  guide  to Customer  satisfaction 

 - New Delhi  Response books  1999 
 - 226 
<br/><br/><br/>ENGLISH 
<br/><br/><label>Subjects--Facted Index Terms: </label><br/>Managing
<br/><br/><label>Dewey Class. No.: </label>658.562  / MUR